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Thread: How to calculate handle time

  1. #1

    How to calculate handle time

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    Good day;

    i need some assistant, on how to calculate handle time. from report i have open time,close time and resolve time, the calculation should minus non operating Hour.

    Operating Hour: Monday Saturday: 8.30am 7.30pm
    Sunday 8.00am 8.30pm

    **Including Public Holiday.

    Attached Files Attached Files

  2. #2
    Excel 2010
    With holidays and 4 level SLA operating hours.
    With Defined Names and Macro.
    Easier version with Excel 2013 Pro Plus with Power Query available.

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