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Thread: Excel 2013 crashes with copy-to-clipboard then create new workbook

  1. #1

    Excel 2013 crashes with copy-to-clipboard then create new workbook



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    Hi
    Is anyone seeing an issue with Excel 2013 where it crashes when you copy a range of data and then try to create a new workbook?
    I'm getting this issue quite consistently, however if I create the new workbook first, and THEN copy/paste the data it seems to be ok.
    Thanks
    Fergal

  2. #2
    Hi Fergalk

    Seems to work for me OK.

  3. #3
    Conjurer royUK's Avatar
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    Excel Version
    most versions
    What code are you actually using?
    Hope that helps

    Roy

  4. #4

    Same problem exactly!

    Quote Originally Posted by FergalK View Post
    Hi
    Is anyone seeing an issue with Excel 2013 where it crashes when you copy a range of data and then try to create a new workbook?
    I'm getting this issue quite consistently, however if I create the new workbook first, and THEN copy/paste the data it seems to be ok.
    Thanks
    Fergal
    Fergal--I have the exact same problem. I can copy any number of cells (even a single blank cell) and if I open a new worksheet by any method (I've tried CTRL-N / File>>New>>Blank Sheet / I even tried copying a cell from an Excel object embedded in a Word document) Excel ALWAYS crashes immediately. None of the fixes I've found online have worked. The only part of any solution I've tried that worked is opening Excel 2013 in safe mode--the problem is gone. I disabled all add-ins and tried again and the problem still occurs. I finally gave up and asked our IT department to reinstall Office 2010. My work computer is a Dell OptiPlex 9010 with the following hardware:------------------
    System Information
    ------------------
    Time of this report: 9/10/2013, 19:40:39
    Machine name: PHUFT9010
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 9010
    BIOS: BIOS Date: 09/19/12 09:18:19 Ver: A07.00
    Processor: Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz (8 CPUs), ~3.1GHz
    Memory: 8192MB RAM
    Available OS Memory: 8078MB RAM
    Page File: 2751MB used, 14124MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode
    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_05431028&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Dell ST2421L(HDMI)
    Monitor Model: DELL ST2421L
    Monitor Id: DELA070
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2712 (English)
    Driver Version: 8.15.10.2712
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail
    Attached Thumbnails Attached Thumbnails Click image for larger version. 

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ID:	1655  

  5. #5

    Cool Solved!!

    My IT department finally solved this issue. We realized that it was only an issue with my user profile. Other users could log onto my machine and Excel wouldn't crash. They logged onto my machine as RootAdmin and deleted my user profile. I logged in again and Excel no longer crashes!

    I'm ecstatic, maybe this solution will work for others who have had the same problem.

    PHuft

    Quote Originally Posted by phuft View Post
    Fergal--I have the exact same problem. I can copy any number of cells (even a single blank cell) and if I open a new worksheet by any method (I've tried CTRL-N / File>>New>>Blank Sheet / I even tried copying a cell from an Excel object embedded in a Word document) Excel ALWAYS crashes immediately. None of the fixes I've found online have worked. The only part of any solution I've tried that worked is opening Excel 2013 in safe mode--the problem is gone. I disabled all add-ins and tried again and the problem still occurs. I finally gave up and asked our IT department to reinstall Office 2010. My work computer is a Dell OptiPlex 9010 with the following hardware:------------------
    System Information
    ------------------
    Time of this report: 9/10/2013, 19:40:39
    Machine name: PHUFT9010
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130708-1532)
    Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
    System Model: OptiPlex 9010
    BIOS: BIOS Date: 09/19/12 09:18:19 Ver: A07.00
    Processor: Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz (8 CPUs), ~3.1GHz
    Memory: 8192MB RAM
    Available OS Memory: 8078MB RAM
    Page File: 2751MB used, 14124MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode
    ------------
    DxDiag Notes
    ------------
    Display Tab 1: No problems found.
    Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Input Tab: No problems found.
    --------------------
    DirectX Debug Levels
    --------------------
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    ---------------
    Display Devices
    ---------------
    Card name: Intel(R) HD Graphics 4000
    Manufacturer: Intel Corporation
    Chip type: Intel(R) HD Graphics Family
    DAC type: Internal
    Device Key: Enum\PCI\VEN_8086&DEV_0162&SUBSYS_05431028&REV_09
    Display Memory: 1696 MB
    Dedicated Memory: 64 MB
    Shared Memory: 1632 MB
    Current Mode: 1920 x 1080 (32 bit) (59Hz)
    Monitor Name: Dell ST2421L(HDMI)
    Monitor Model: DELL ST2421L
    Monitor Id: DELA070
    Native Mode: 1920 x 1080(p) (60.000Hz)
    Output Type: HDMI
    Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumd32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2712 (English)
    Driver Version: 8.15.10.2712
    DDI Version: 11
    Driver Model: WDDM 1.1
    Driver Attributes: Final Retail

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