salafichennai
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- Oct 25, 2012
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SLA
Critical = 4 hours
High=8 hours
Medium= 72 hours
Low=120 hours
If the ticket is closed within the SLA then the result should be “Within SLA” else “Exceeding SLA”
Attached is the only data available through the system. I tried to use the status, priority, created date and last modified date to achieve this but no luck.
Yellow cells indicate data extract from the system.
Appreciate if someone could help me with the available data.
Critical = 4 hours
High=8 hours
Medium= 72 hours
Low=120 hours
If the ticket is closed within the SLA then the result should be “Within SLA” else “Exceeding SLA”
Attached is the only data available through the system. I tried to use the status, priority, created date and last modified date to achieve this but no luck.
Yellow cells indicate data extract from the system.
Appreciate if someone could help me with the available data.