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  1. #1
    Neophyte Kmano's Avatar
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    Jul 2020
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    Excel Version
    2016

    Excel Hangs when NOT connected to VPN

    Good Day,
    I have a persistent issue that myself not my IT group has been able to figure out.

    I have Office Professional Plus 2016 working on Windows 10-64 bit. Currently when I open any excel work book, even one off my hard drive or a completely new work book, excel will freeze up for approximately 10 seconds every 30 seconds unless one of the following:
    1. I am connected to my work VPN
    2. I have all internet connections disabled
    3. I am in safe mode

    I'm not sure why excel is constantly trying to access something off my work server but once I connect to the VPN it works fine. Things I have tried:

    1. Changing default printer to local printer
    2. Deleting all server printers entirely
    3. Disabling all add-ons
    4. Deleting all add-on registry items
    5. Running repair tool
    6. Completely uninstalling and reinstalling Office Professional Plus 2016

    Thinks I haven't tried:
    Completely reformatting my entire computer (though I am close)

    This doesn't happen with any other MS program (Word, Projects, Outlook etc), only excel. I have no real timeline on when this started but it has been over a year.

    If anyone has any suggestions I am open to trying. Please let me know if you need any other info.

    Thanks

  2. #2
    Conjurer Logit's Avatar
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    Nov 2016
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    Excel Version
    2007
    .
    Not certain this is an answer ... I haven't worked with a VPN.

    Check the CONNECTIONS and LINKS from the Menu Bar. Is there something there that is causing Excel to look for your VPN ?

  3. #3
    Neophyte Kmano's Avatar
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    Excel Version
    2016
    Hi Logit,
    Thanks for the response.

    I checked the connections and links and nothing apparent.

    Click image for larger version. 

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    I have found a reference to onedrive when I go to save a document. Onedrive is one of our networking tools but normally works without a connection to the VPN. If anyone has advice on disabling this let me know.

    Thanks

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