We all know how good Power Query is for cleaning, shaping and analyzing numerical data. But this powerful tool opens doors for analysts that had been closed for long time, such as for analyzing text. In this article, I will give you some ideas how Power Query can be used for analyzing text that is unstructured. This is a new area for me as well so I’ll be grateful for any comments, thoughts, ideas and shared experience that will help to elaborate further on the methodology.
First, let’s put things in a context with simple but realistic example. Assume you are the newly appointed Marketing Manager of a 4-star SPA hotel. You want to analyze reviews about the hotel in sites like booking.com and tripadvisor.com to understand the major service issues. Thanks to Power Query, you will be able to extract, clean and shape data from those sites to receive a nice table like this:
* Table contains ~300 real opinions for several Bulgarian SPA hotels in Hissarya, Velingrad, Sandanski and Bansko. Source: booking.com and tripadvisor.com
But how can you get some insights from this data? Obviously you will spend lots of time to read all reviews. Even if you do that, you need to summarize the information somehow. So let’s play a little within Power Query and see how it can help us analyze text.
Preparing data for analysis
First, we load the table in Power Query (From Table) and clean it of punctuation symbols like commas, semicolons, dashes, brackets, etc., as well as replace capital letters with lower cased one. Why do that last one? Because we want to count the most frequently used words and for Power Query ‘hotel’, ‘hotel,’, ‘Hotel’ are different words.
The cleaning can easily be done with tools like Replace Values, Trim, and Lowercase. I believe they are well-known to average user of Power Query so will I skip detailed operations. Instead, here some lessons learnt from practice:
- First, duplicate the Opinions column so you can have original text.
- Then, replace all punctuation symbols with a space.
- Later we will use a period a separator to split opinions into sentences. And since a sentence can finish with exclamation mark or a question mark it is useful to replace ‘!’ and ‘?’ with ‘.’
- Since this is a hotel, clients may use the symbol ‘*’ in their opinions (i.e. ‘nice 4* hotel’ or ‘definitely not a 4* hotel’). So don’t replace this symbol.
Above points are nice examples that when analyzing text or other data you need to do it in a context and should explore it first, but that is another story.
Here are the steps applied so far. As a final touch the text has been trimmed and cleaned.
Separating each comment
Our next step is to split the column using a period ('.') as a delimiter, and doing so at each occurrence of the delimiter.
Power Query creates a number of new columns, each one containing a sentence. I bet you are guessing what will follow. That’s right – select the original two columns and choose Unpivot Other Columns.
After removing the Attribute column and filtering out rows that are blank, our table has a column for the original comments (Opinion) and a column for each sentence contained in the original comments (Sentence). Please be patient here, and you will understand why this is important.
Let’s now duplicate the Sentence columns and repeat the above actions: split each sentence into its individual words, then unpivot. Below is the table after removing the Attribute column and filtering out blank rows:
As a next step I will add custom column with a simple formula that calculates the length of each word. We can use it to remove common words that bring no value to our analysis – ‘a’, ‘the’, ‘is’, ‘or’, ‘but’ etc.
Finally, filter to exclude words that are 1, 2 or 3 letters long. We will use the resulting table as the basis for analyzing text.
Finding Lookup words
As a first step in analyzing text, let’s Duplicate the query (you may use Reference as well).
In the new Query, simply use the Group By function on the Words column to count the rows.
Thus, we will have a list with all words (above 3 letters long) and how many times they have been used. For convenience, we can sort this and then load it into Excel.
Let’s take a look at the list. Obviously it contains words like ‘with’, ‘this’, ‘have’ that we need to ignore because they could be used in many different situations. On the other hand we see ‘good’ and ‘nice’ in the top 20. Those words are highly subjective – what is good for me might not be good for you. Besides, we don’t know whether the reviewer said ‘good food and nice service’ or ‘the food was not good and service far from nice’. So let’s skip them for now.
Apart from the above, we see that customers mention most often words like ‘room’, ‘pool’, staff’, ‘food’. These are our words of interest (I call them ‘Lookup words’). We may now filter all sentences that contain these words, allowing us to read much less information compared to original list of opinions.
Honestly speaking, if you have enough experience or even some common sense, you can skip this step. I mean it is more than expected that ‘room’, ‘staff’ and ‘pool’ are most often mentioned in reviews for a SPA hotel. However, identifying lookup words might be needed for cases like analyzing text of more open-ended questions.
Filtering Lookup words
So far we have identified our words of interest and listed them in a table:
So how do we filter all sentences containing these lookup words? We can make it dynamic by creating a custom function. The process is similar to one used to load data from multiple internet pages, as described in M is for (Data) Monkey.
First, we create a query to Filter Rows of the Word column that contain one of our lookup words, ‘staff’ for example.
Then we go to Home > Advance Editor and change the M code a bit as shown below:
After we create the function, we rename it as something more user-friendly (I used fxFilter).
Then we load our LookupWords table into Power Query (From Table):
Next, we Add Custom Column. (Note: in Excel 2016, you have to Invoke Custom Function.)
And when we expand the table, we get all rows that contain the words from our lookup list.
Identifying Connected words
We now need to split the Sentence column again to identify the words that were most often used in sentences containing our Lookup words. I call these words ‘Connected words’.
There are some final steps such as eliminating words that appear rarely (i.e. less than 5 times), removing duplicate rows, rearranging columns etc. that I will skip.
Our final table is on the left below:
As you see, I added two slicers to our table - one for our Lookup words and one for our Connected words. By using them in combination, we can get more insights quite easily. For example, these are the words used most frequently together with ‘staff’:
Here, I have filtered for the Connected word ‘friendly’, which gives us just 10 rows to read:
In a separate column, we can manually type “Y” for each positive opinion and “N” for each negative. Now we can calculate that 30% of mentions are actually negative. This is a simple way to quantify and measure our data. And it takes just few minutes to find out that the picture is similar with ‘helpful’ and ‘polite’ – positive feedback is prevailing.
When we filter ‘English’ it is easy to see that 8 people mentioned staff speaks no or poor English. That directly calls for some action - we need to train our staff in English. If you were reading through 300 opinions, you might miss this quite easily.
It takes just few clicks and couple of minutes or reading to find out that clients are happy with the breakfast:
But are disappointed by the prices and quality of food in the restaurant:
Of course this is just a starting point and each of the above observations needs further investigation and analysis. But the key takeaway here is that we can successfully use Power Query to summarize unstructured text data. We can then focus our attention on sentences that contain the most commonly used words instead of reading the whole bunch of reviews.
Applying the technique
Many other ideas come up into my mind of how we can use this for further analyzing text data. We can use the Stayed column to study trends in time, we can quantify some key words (as shown with 'friendly') or make a word cloud showing our top 20 words. What are your ideas - how can we use Power Query and Excel to analyse unstructured text?